Payment, Shipping and Returns

Payment

Full payment must be received at the time of order. Accepted payments are Money order, personal or business check (subject to verification), MC, and Visa.

Shipping

All orders are professionally packed and insured for safe arrival by the UPS Store. However, if an item arrives damaged, I will replace the item(s) at no additional charge to you. Since each piece is different, and is hand made and created one at a time, delivery times will vary depending on production schedules. Every attempt for speedy delivery is made.

Returns

Non-custom jars can be exchanged for another size or glaze within 15 days of recieving the jar. Custom stamped jars are non-refundable for credit or otherwise, unless damaged in transit, in which case the item would be replaced at no charge.

Legal

Jessie Schroeder Voss/handmade-dinnerware.com/potterybyjessie.com bears and accepts no responsibility for injury or damage which may result from the improper use of its products, or from a modified product or repair by others, or from abuse, abnormal use or use beyond normal product life. (I really hate language like this.) Please just use common sense with my products and ask any questions you have. Be safe, and enjoy! Please read all safety tips prior to using.

Questions

If you have placed an order with me and have questions or concerns, simply contact me by any of the methods on my Contact page.